Roles
Customer Success recruitment agency
CSM, account management and customer success leadership search for SaaS and AI companies where retention and expansion carry the revenue model.
300+
GTM placements over five years
40 / 60
Split of placements across the US and EMEA
25%
Of placements at executive-search level
10 days
Average to identify the ideal candidate after intake
In a subscription business the second year is where the economics are decided. Customer success is a revenue function, and hiring it as a support function produces predictable results.
Tipped recruits CSMs and CS leadership for companies where renewal and expansion sit inside the commercial team.
Roles we place
- Customer Success Manager
- Owning a book, onboarding, adoption, renewal and expansion.
- Enterprise CSM
- Fewer, larger accounts with executive relationships and formal governance.
- Account management
- Where commercial ownership of the base is explicit.
- CS leadership
- Heads of CS and VP Customer Success building the function.
Technical customer success in AI products
AI products push more technical weight into the post-sale relationship: implementation, evaluation, data handling and workflow change. Customers frequently need to be taught how to use the product well before they will renew.
That raises the bar on the profile. We screen for people who have carried both a commercial target and a genuinely technical customer conversation.
Commercial ownership
Intake settles the question that most CS hires fail on: does this person carry a number, and if so, which one. Renewal, net retention, expansion or none of them — each implies a different candidate.
Proof
Unitary AI
Five placements in five months for Unitary AI while functions were being established following its VC funding and commitment to agentic AI.
Read the case study- 5
- Placements
- 5 months
- Elapsed across the programme
Selected clients
- Cursor
- Planhat
- Branch
- Unitary AI
- Sweep
- Anima Health
- FullStory
- Acoustic
- Optimizely
- VertoFX
Ready to talk about the hire?
Tell us the roles, the markets and the stage. You will get a straight answer on whether we are the right partner, and a market view either way.