Roles

Customer Success recruitment agency

CSM, account management and customer success leadership search for SaaS and AI companies where retention and expansion carry the revenue model.

Hire GTM talent

100+

GTM placements over five years

35–50%

Candidate response rates from targeted outreach

25%

Of placements at executive-search level

10 days

Average to identify the ideal candidate after intake

In a subscription business the second year is where the economics are decided. Customer success is a revenue function, and hiring it as a support function produces predictable results.

Tipped recruits CSMs and CS leadership for companies where renewal and expansion sit inside the commercial team.

Roles we place

Customer Success Manager: Owning a book, onboarding, adoption, renewal and expansion.
Enterprise CSM: Fewer, larger accounts with executive relationships and formal governance.
Account management: Where commercial ownership of the base is explicit.
CS leadership: Heads of CS and VP Customer Success building the function.

Technical customer success in AI products

AI products push more technical weight into the post-sale relationship: implementation, evaluation, data handling and workflow change. Customers frequently need to be taught how to use the product well before they will renew.

That raises the bar on the profile. We screen for people who have carried both a commercial target and a genuinely technical customer conversation.

Commercial ownership

Intake settles the question that most CS hires fail on: does this person carry a number, and if so, which one. Renewal, net retention, expansion or none of them — each implies a different candidate.

The hiring offer

The offer

A free 30-minute Customer Success hiring diagnosis with the founder — then your ideal Customer Success talent within 10 days. You only pay if you hire.

I built and scaled these teams myself. I made the hiring mistakes — that’s why I started Tipped.

Ash Takher

Founder (former SaaS Sales Leader) · runs post-sales searches personally

Optimizely — European Sales Leader
Sensor Tower — VP EMEA
ByteDance · AI Lab — Led Western EMEA

Not a recruiter who found sales. An operator who built and scaled the teams you are hiring for.

What you get in the 30-minute Customer Success hiring diagnosis

Free · no brief needed

01Seat definition
Onboarding, adoption, renewal and expansion ownership made explicit before a profile is chosen.
02Retention evidence
The accounts, risks and interventions behind each candidate's gross and net retention record.
03Technical weight
The product, implementation and data fluency needed for your customers to reach value.
04Book and compensation
Account load, segment, variable pay and package benchmarked against live comparators.

Then, if it makes sense

You get your ideal candidates within 10 days